For families
Everything you need to know before your first visit
We want you to feel informed, comfortable, and confident from the very first contact. Here is what to expect when you come to Prince Lane Allied Health.
Getting started
How it works
From your first call to your ongoing care plan — here is what the journey looks like.
Get in touch
Call or email us to have a chat about your child or family member. We will ask a few questions to understand your situation and match you with the right physiotherapist.
Book your first appointment
We will find a time that works for your family — at our Murwillumbah or Ballina clinic, or at a location in the Northern Rivers that suits you.
Initial assessment
Your first session is an assessment. Your physiotherapist will take a detailed history, observe movement and function, and talk with you about your goals. There is no pressure — it is a conversation.
Your personalised plan
After the assessment, your physiotherapist will explain what they found and work with you to develop a plan that fits your family's life, goals, and schedule.
Our approach
Care that puts your family first
Family-centred care
You know your child best. We work alongside you — not around you — and make sure you understand and feel confident in every step of the plan.
Honest communication
We will always be straightforward about what we observe, what we recommend, and what is realistic. No jargon, no pressure.
Evidence-based practice
Our approach is grounded in current research and clinical experience. We continually update our knowledge to provide the best possible care.
Reducing barriers to access
We understand the challenges of accessing allied health in a regional area. We do what we can to make it easier — including travelling to you.
Preparing for your visit
What to bring to your first appointment
Don't worry if you don't have everything — we can work with whatever you have.
Any relevant reports, referrals, or medical records (helpful but not essential)
Medicare card and private health insurance card if applicable
NDIS plan details if you are a plan-managed or self-managed participant
Comfortable clothing your child can move freely in
Any equipment your child currently uses (splints, orthotics, walking aids)
A favourite toy or comfort item for younger children
Where to find us
Our clinics
We also travel throughout the Northern Rivers — contact us if you need a visit closer to home.
Murwillumbah
11 Prince Lane, Murwillumbah NSW 2484
Ballina
275 River St, Ballina NSW 2478
Questions
Common questions from families
Ready to take the next step?
We would love to hear from you. Get in touch and we will help you figure out whether physiotherapy is the right fit for your family.